Refund Policy

If you need to make a return… We know. It happens. We’ll make it right. Here’s what we can do for you.
Please read the entire return/exchange/refund policy.

Defective Items:

If an item is defective, please contact us at [email protected] as soon as possible and we will replace the item. Please note that any defective items cannot be replaced after 15 days from your invoice date.

Missing Items:

If an item appears to be missing from your package, it is recommended that you please take the following steps before contacting Customer Service:

  • Check package thoroughly as items can shift under packaging materials during transit.
  • Please verify that the items are not on backorder.

The following items CAN be returned or exchanged:

  • Merchandise sold by the piece
  • Unopened packages
  • Damaged goods
  • Incorrect items


If you’re interested in exchanging your item, please note that it must be made within 15 days of the invoice date. Our Customer Service Representatives are on the line to assist you with the process of your exchange at [email protected].

Making a Return

Note: Before taking the steps to returning any items, please contact us at [email protected] to obtain proper authorization.

If you’d like to make a return, you can do so by first contacting our Customer Service Representative within 3 days of the invoice date. However, please keep in mind that Lou Lou Buttons is not responsible for items returned that are lost or damaged during transit. Therefore, we suggest packaging the return item with care as well as using a traceable carrier with a tracking number that can provide proof of delivery. In order to process your return, Lou Lou Buttons must first receive the original item. Returned shipping cost must be paid by the consumer. Once your return has been received, we will issue a refund to your credit card for the value of the merchandise returned.

Ship All Returns To:

Lou Lou Buttons
71 West 38th Street
New York, NY 10018

Status of Return:

As soon as the return has been received at Lou Lou Buttons, we will credit the appropriate account within 5-7  days. You will then receive an email notifying that your return has been processed and the proper account is credited.